Refund and Returns Policy

Returns

You may request a return within 14 days of delivery.

To be eligible, items must be unworn, unused, and returned in their original condition. Please include your order number when contacting us.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, email kntapparelhelp@gmail.com with your order number and clear photos. KnTapparel will cover the return shipping when the issue is our mistake.

How to start a return

Email kntapparelhelp@gmail.com before sending anything back. We will confirm eligibility and provide return instructions.

Return shipping

For returns based on preference, color, or fit, the customer is responsible for return shipping. Original shipping charges are not refundable. For damaged, defective, or incorrect items, KnTapparel covers the return shipping.

Refunds

Once your return is received and inspected, we will email you with the decision. Approved refunds are issued to the original payment method. Most banks post refunds within 5–10 business days after processing.

Exchanges

For an exchange, contact us first so we can confirm availability and provide instructions.

Lost or delayed packages

If tracking stops updating or your package appears lost, contact us. We will help investigate with the carrier and explain the next step rather than leaving you to handle the issue alone.

Questions

Email kntapparelhelp@gmail.com for help with a return, refund, exchange, or delivery issue.