Refund policy
Returns and refunds
We want you to feel confident ordering from KnTapparel. You may request a return within 14 days of delivery.
Return eligibility
- Items must be unworn, unused, unwashed, and returned in their original condition.
- Please include your order number when contacting us.
- Final-sale items and gift cards are not eligible for return unless they arrive damaged, defective, or incorrect.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, stained, torn, or different from what you ordered, email kntapparelhelp@gmail.com with your order number and clear photos. We will make it right with a replacement or refund and provide return instructions at no additional cost.
How to start a return
Email kntapparelhelp@gmail.com within 14 days of delivery. Do not send an item back before receiving return instructions.
Return shipping
For returns based on preference, color, or fit, the customer is responsible for return shipping. Original shipping charges, if any, are non-refundable. KnTapparel covers return costs when the item is damaged, defective, or incorrect.
Refund timing
After the return is received and inspected, we will email you with the result. Approved refunds are issued to the original payment method. Your bank or card provider may take 5–10 business days to post the credit.
Exchanges
For the fastest exchange, contact us first. Exchanges depend on current inventory. If the requested replacement is unavailable, we will offer another available option or a refund.
Lost or delayed packages
If tracking has not updated or your package appears lost, contact us at kntapparelhelp@gmail.com. We will help investigate with the carrier and explain the available replacement or refund options.
Questions? Email kntapparelhelp@gmail.com.